Shipping & returns

How and when your packaging reaches you, and what we do if something arrives damaged, short or wrong.

Last updated 2 min read

The short version
  • Delivery is included in every quote, with no surprise charges.
  • Stock orders ship in [X–X] working days. Custom prints take [X–X] weeks after artwork approval.
  • Report damage or shortages within 48 hours with photos and we’ll replace them.
On this page

01Where we deliver

Across Mumbai, Thane and Navi Mumbai through our own delivery network, and pan-India through trusted courier and freight partners. US orders are quoted separately, with shipping and import duties shown upfront.

02Delivery times

Mumbai: [1–3] working days for stock items. Rest of India: [3–7] working days, depending on location. Custom-printed orders: [X–X] weeks after artwork approval. We confirm a delivery date with every order.

03Delivery charges

Delivery is included in your quote, so the price you see is the price you pay. Urgent or same-day delivery in Mumbai can be arranged at an extra cost.

04Receiving your order

Please check boxes on delivery. Note any visible damage on the delivery receipt before signing. Store cartons off the floor, in a dry place. Natural-fibre products like bagasse can absorb moisture during the monsoon.

05Damaged, short or wrong items

WhatsApp or email us at [hello@tage.co] within 48 hours of delivery, with photos of the items and packaging. We replace damaged, missing or incorrect items at no cost, usually with your next delivery or sooner if urgent.

06Returns

Unopened stock items in original cartons can be returned within [7] days of delivery. For food-safety and hygiene reasons, opened, used or custom-printed items cannot be returned.

07Cancellations

Stock orders can be cancelled free of charge before dispatch. Custom-printed orders cannot be cancelled once production starts.

08Refunds

Approved refunds are paid to the original payment method within [7–10] working days, and a GST credit note is issued.

Questions about an order? Write to info@tageonline.co. A founder will reply. A founder will reply, usually the same day.
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